**Company Description** Eurofins Scientific is an international life sciences company, providing a unique range of analytical testing services to clients across multiple industries, to make life and our environment safer, healthier and more sustainable. From the food you eat, to the water you drink, to the medicines you rely on, Eurofins laboratories work with the biggest companies in the world to ensure the products they supply are safe, their ingredients are authentic, and labelling is accurate. Eurofins is dedicated to delivering testing services that contribute to the health and safety of society and the planet, and to its corporate responsibility to protect the environment and ensure diversity, equity, and inclusion across the entire network of Eurofins companies. Eurofins is seeking a self-motivated and enthusiastic IT Field Service Technician, which is a Second Level / Tier 2 position where you will be responsible for a combination of remote desktop support for local and nationwide support tickets, in-person support and act as fill in for occasional overflow of Service Desk calls. - Support one or more localized laboratories to provide in-person, on-site support, 4 days per week and 1 day Optionally from Home. - Provide remote support to laboratories across North America. - Troubleshoot and resolve customer hardware, software and general network connectivity issues. - Break highly technical concepts down into non-technical language and communicate them to people of all IT skill levels. - Must be open-minded and considered a change agent. - Provide hands on/onsite support for various technical challenges. **Qualifications** Skills and Relevant Experience**: - Minimum 1 years of Desktop Support w/increasing responsibilities - 1 yr. minimum of Help Desk Support (or equivalent) - 1 yr. minimum of Knowledge Management - 1 yr. minimum ServiceNow (or equivalent ITIL Incident tracking) - Intermediate troubleshooting and repair of Windows OS’s (Win10 and Win11) - Intermediate troubleshooting and repair of hardware, UPS’s, installing workstations, onboarding new users, off boarding users, etc. - Intermediate troubleshooting and repair of on premise and cloud based Microsoft products including MS Office 2016, O365, SCCM, Azure, Exchange, Server 2008-2021, Windows 7 - 11, etc. - Intermediate support for VPN and remote access, Citrix, thin clients, VMWare or equivalent - Support for Citrix FileShare, Bomgar, Remote Desktop, Symantec VIP/Microsoft Authenticator, Cisco IP Communicator, Cisco WebEx, SentinalOne, Remote and On-Prem imaging PC’s and laptops and so much more. - Intermediate troubleshooting and providing HOW TO support for MS Office O365, MS Teams, OneDrive, SharePoint and more. - Familiarity with network connectivity, TCI/IP, Firewalls, Vlan’s, Ethernet, etc. - Have basic understanding of ITIL concepts: Incident, Major Incident, Problem Record, Knowledge Article, Asset Management, Change Request, Service Portal, etc. - Provide timely, first contact resolution (FCR) to technical support issues while following company standards and procedures - Provide occasional on-call support - Develop Knowledge Based Articles (KBA) for publication and support. **Other Qualifications Considered**: - HDI Technical Support Professional Certification (or equivalent) - ITIL Foundations Certification is nice to have. - Any IT Certifications will increase the chance (Net+, Comptia, Cisco, Azure etc.) **Additional Information** What do we offer?** - Stable employment - a company that is a leader in its field. - Package of necessary tools for work - phone, laptop. - Opportunities for development. - Work in an international company. - Work in hybrid mode - 4 days of work from the office each week. **Sustainability matters to us!** We are well on our way to achieving our objective of carbon neutrality by 2025, through a combination of emission reduction and compensation initiatives. We encourage our laboratory leaders to make sustainable changes at their local level, and in addition to their initiatives we count on our dedicated carbon reduction team to help us to achieve this goal! **Company description**: Eurofins Scientific is an international life sciences company, providing a unique range of analytical testing services to clients across multiple industries, to make life and our environment safer, healthier and more sustainable. From the food you eat, to the water you drink, to the medicines you rely on, Eurofins laboratories work with the biggest companies in the world to ensure the products they supply are safe, their ingredients are authentic and labelling is accurate. The Eurofins network of companies believes that it is a global leader in food, environment, pharmaceutical and cosmetic product testing and in discovery pharmacology, forensics, advanced material sciences and agroscience contract research services. It is also one of the market leaders in certain testing and laboratory services for genomics, and i
