**IT SERVICE & SUPPORT (SPECJALISTA DS. WSPARCIA IT)**: **11.09.2024** - 11.10.2024** **mazowieckie**: Warszawa** **IT** **Opis stanowiska**: - Documenting problems and troubleshooting as briefly as possible - Identifying, evaluating, and prioritizing customer issues and tickets - Escalating complex problems to appropriate support specialists - Knowledge of common software measures, e.g., reinstalling, clearing cache, clearing profiles, new drivers - Basic phone troubleshooting, e.g., installing apps, updating OS, resetting settings - Setting up new users and other account changes in Active Directory - Reinstalling computers - Support mobile devices (mainly phones) to set up the devices correctly - Troubleshooting/installation/configuration of non-user-specific equipment - some printers, conference room equipment, information screens - Patching network cabinets - Helping users get started with new IT equipment (e.g., computers/mobiles/docking stations) - Delivering equipment, receiving equipment and managing the inventory - Handling loaner computers - Setting up workstations and their equipment onsite - Remote assistance (to connect to users’ computers) **Wymagania**: - Fluent language skills in both: English and Polish - High school IT education: preferably in networking, computer management, and practical IT infrastructure - At least one year of experience in a similar position and interest in IT and computers with broad knowledge, as well as knowledge of both hardware and software - Understanding of networking fundamentals, including Windows Server, knowledge of routers, switches, and firewalls. Ability to perform basic network tasks such as cross-connecting network ports in a rack cabinet and identifying issues related to network connectivity, VPN - Familiarity with computer hardware components and ability to perform simple repairs (such as replacing a laptop keyboard, adding RAM modules etc.), diagnosing and resolving basic hardware issues. - Openness, communication skills and willingness to work with others - you can talk to non-technical people, explaining complex issues to them in an accessible way, be quick to learn new systems **Oferujemy**: - Stable employment, employment contract, remuneration rewarding results - Medical and life insurance, sport card - Tools that facilitate efficient communication and daily work - Individual implementation plan and development training financed by the employer
